Design & Strategy
I’m Victor J. Brunetti, a User Experience Design leader. My teams and I craft delightful experiences.
Portfolio
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![Cruise]()
Cruise
Tomorrow’s Autonomy Today
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![Google Shopping Ads]()
Google Shopping Ads
Meeting Customers Where They Are
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![Google Customer Conversations Platform]()
Google Customer Conversations Platform
AI-powered Contact Center of the Future
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![Swag]()
Swag
Unifying Teams with Identity & SWAG
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![Vitals]()
Vitals
Lowering Prices by Shopping for Healthcare
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![McKinsey & Company]()
McKinsey & Company
Upping a Legacy Telco’s Game
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![McKinsey & Company]()
McKinsey & Company
Increasing Pharma Efficacy with Digital
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![Morgan Stanley]()
Morgan Stanley
Reimagining Investment Management
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![Facebook]()
Facebook
Taking on Yelp at Facebook with Questions
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![MedOS]()
MedOS
Mobile Operating System, Just for Doctors
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![Gen Art]()
Generative Art
Generating Images with Flash ActionScript 2.0
Case Studies
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![Navigating Uncertainty]()
Navigating Uncertainty
Following significant layoffs at Cruise in December 2023, I transitioned from managing On-road tools to leading the entire Tools UX team with expanded responsibility for 24 application surfaces and 6 direct reports. By implementing structured communication, clear prioritization frameworks, and maintaining design excellence amid uncertainty, I successfully stabilized the team and delivered measurable improvements to critical autonomous vehicle systems.
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![Tomorrow’s Autonomy, Today]()
Tomorrow’s Autonomy, Today
Let's get this out of the way upfront: Autonomous vehicles don’t exist. What we call "robot cars," "robotaxis," or "autopilot" is actually a combination of fully autonomous systems, partially autonomous systems, and Remote Assistants (tele-ops people). Today's vision of autonomy is delivered through a combination of an autonomous stack (onboard sensors + AI) and Remote Assistance.
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![Contact Center of the Future]()
Contact Center of the Future
By 2018, Google’s supported product portfolio had grown exponentially compared to just 5 years prior, with no end in sight. Phones, watches, tablets and laptops, connected home devices, TV & media, Workspace, Ads, Search and Maps, etc. needed a human agent on standby if something went wrong. The cost of supporting these products with staffed contact centers risked exploding out of control.
